After four months of piloting in Greater Manchester, Arrival is now officially available to all renters and homeowners moving into properties across Greater Manchester and West Yorkshire. Anyone setting up utilities at a new address in these regions can sign up at joinarrival.com, complete a single 10-minute setup form, and have all five utility categories — electricity, gas, water, broadband, and council tax — registered and consolidated into one monthly direct debit.
Arrival started as something much simpler and more manual. Rosie Kirk, our founder, moved into her first flat in Manchester after graduating and spent six weeks navigating five separate supplier registrations — receiving eleven different welcome emails, setting up five direct debits with different amounts on different dates, and still ending up with a corrected gas bill three months later because the opening meter reading had been estimated.
The initial version of what became Arrival was a concierge service: new movers filled out a Google Form, and a two-person team manually handled all five supplier registrations on their behalf. We ran that for four months with sixty customers across Greater Manchester, and it worked — people genuinely wanted it, and the feedback was consistently positive. But it wasn't scalable. At some point you can't just keep adding people to handle the admin.
The past year has been spent building the registration API integrations for all five utility categories, designing the consolidated billing layer, and building the dashboard that gives customers visibility across all five services in one place. The result is a self-serve web application that does what the manual concierge did — just without requiring a person to handle every form.
We started in Greater Manchester because that's where we're based and where we know the supplier landscape, the council tax authority landscape, and the broadband infrastructure best. United Utilities covers water across the North West; the Greater Manchester Combined Authority boroughs each have their own council tax structures; and Openreach's fibre rollout in the region is well advanced, meaning FTTP broadband is available at a significant proportion of addresses.
We added West Yorkshire — specifically the Leeds, Bradford, and Harrogate areas — because Yorkshire Water's API integrations were a natural extension from United Utilities, and because Leeds has a large and active rental market with a similar demographic to Manchester. Many of our early pilot customers had previously rented in Leeds before moving to Manchester, and asked us to cover both cities.
Together, Greater Manchester and West Yorkshire represent over 5 million households, with a combined rental sector that includes some of the largest student and young professional populations in England outside London. It's a meaningful starting point.
When you register with Arrival today, you get:
Arrival is early-stage and regional. There are things we can't offer yet that we're working toward:
We don't yet cover Scotland or Wales, where different utility regulatory frameworks (and, in Scotland, a different council tax system) require separate integration work. We don't yet have partnerships with all broadband infrastructure providers — currently we can book installations on Openreach infrastructure, covering most addresses, but CityFibre and some other alternative networks are being integrated. And we don't yet handle landlord-included utilities scenarios, where the landlord holds the energy or broadband account and passes the cost through rent.
We're saying this clearly rather than quietly hoping nobody notices these gaps — it's a better experience for everyone if you know what's covered before you sign up, rather than discovering a limitation after you've already started the setup process. We're not saying Arrival is the right fit for every household in these regions yet; if your situation involves landlord-included utilities, properties with specialist metering, or a requirement for a specific niche broadband provider, it's worth checking the FAQ first.
Arrival's service fee covers the account management, billing consolidation, and dispute resolution layer. The underlying utility costs are passed through at the rates Arrival negotiates with OFGEM-registered suppliers in the region — not marked up. Full pricing details are on the product page, and you can see an estimated monthly total before committing to a setup.
If you're moving into a property in Greater Manchester or West Yorkshire — or if you're already living in the region and want to consolidate existing accounts — you can create your Arrival account at joinarrival.com/login/register.html. The setup form takes approximately 10 minutes. We'll send you a confirmation email with a timeline for each service going live, typically within 2 working days for energy and water, and 10–14 days for broadband installation.
For anyone moving outside our current coverage area, you can register your interest at joinarrival.com and we'll notify you when we expand to your city. We're planning to announce our next coverage area before the end of 2026.
We started this because moving is hard enough without five separate supplier sign-ups on top of it. The first step is making that simpler in the two regions we know well.