Moving

Your utilities should be active from your move-in date. Take a meter reading for electricity and gas on day one — even if you have a smart meter — and log it in your Arrival account. This protects you if an estimated bill for the previous period turns up later.

Update your move-in date from your account dashboard as soon as possible. Notify us if it changes by more than 7 days so we can update supplier registrations. Last-minute date changes (under 48 hours) may mean some accounts activate a day or two late — broadband is most susceptible to scheduling delays.

Yes. Arrival Plus subscribers can start a new setup for a new address directly from their dashboard — move-out closure and new address setup are bundled. Basic users can start a new setup process (free) for a new move. New address must be in a covered region.

Arrival Plus: one click from your dashboard under Moving > Move out. We notify all suppliers of your end date, provide final readings, and cancel direct debits. Basic: you'll need to contact each supplier individually. See our move-out checklist for a step-by-step guide.

At least 5 working days before your move-out date. This gives suppliers time to process final readings and issue a closing bill. For broadband, 30 days' notice is standard — check your broadband contract as early cancellation fees may apply.

Yes — if your account is in credit when you close it, suppliers are required to refund the balance. This is typically processed within 6–8 weeks of account closure. Chase your supplier directly if it hasn't arrived after that period.