How can we help?

The initial form takes about five minutes. Supplier registrations are processed within 1–3 business days. Most accounts are fully live by your move-in date if you sign up at least 10 days in advance.

Yes. Your accounts are in your name directly with each supplier. Arrival acts as a setup intermediary. You receive all correspondence from suppliers directly. You can contact them independently at any time.

With Arrival Plus, move-out closure is one click from your account — we notify all suppliers of your end date and final readings. On Basic, you manage this through your individual supplier accounts. See our move-out guide.

Not yet. We cover moves into Greater Manchester and West Yorkshire. South Yorkshire and Merseyside are next. Check the coverage page or leave your email to be notified when we expand.

You can express a preference during setup and we'll try to match it. We'll always tell you what's available at your address. Council tax and water are fixed by your local area — those can't be switched.