Cookie Policy
What cookies we use, why, and how to manage your preferences.
1. What Are Cookies?
Cookies are small text files that a website places on your device when you visit. They are widely used to make websites work efficiently and to provide information to the website owner. Cookies set by us are called "first-party cookies"; cookies set by third parties are called "third-party cookies".
2. Types of Cookies by Duration
- Session cookies — Temporary cookies that expire when you close your browser. Used to maintain your session state.
- Persistent cookies — Remain on your device for a set period or until you delete them. Used for remembering your preferences and enabling analytics.
3. Cookie Categories & Purposes
We organise our cookies into categories based on their purpose and whether your consent is required under the UK GDPR and Privacy and Electronic Communications Regulations (PECR):
3.1 Strictly Necessary — No Consent Required
These cookies are essential for the website to function and cannot be disabled. They are set in response to actions you take, such as logging in, filling out a form, or setting privacy preferences.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
arv_session | joinarrival.com (1st party) | Maintains your authenticated account session | Session |
arv_csrf | joinarrival.com (1st party) | Protects against cross-site request forgery | Session |
arv_consent | joinarrival.com (1st party) | Records your cookie consent preferences | 12 months |
3.2 Functional — Consent Required
These cookies enable enhanced functionality and personalisation. If you do not allow these cookies, some features may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
arv_prefs | joinarrival.com (1st party) | Stores your interface preferences | 12 months |
3.3 Analytics — Consent Required
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website experience.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics | Distinguishes users for analytics purposes | 2 years |
_ga_* | Google Analytics | Persists session state | 2 years |
3.4 Marketing — Consent Required
We do not currently use marketing or advertising cookies. If this changes, we will update this policy and seek your consent before placing any marketing cookies.
4. How We Obtain Your Consent
When you first visit joinarrival.com, a cookie consent banner appears at the bottom of the screen. You can choose to:
- Accept all — consent to all cookie categories including analytics and functional cookies;
- Essential only — allow only strictly necessary cookies that are required for the site to function.
We will not place non-essential cookies until you have given consent. Your choice is recorded for 12 months, after which we will ask again.
5. Changing Your Cookie Preferences
You can change your cookie preferences at any time by:
- Clearing your cookies in your browser settings and revisiting the site — the consent banner will reappear;
- Using your browser's built-in controls to block or delete cookies (note this may affect site functionality);
- Contacting us at [email protected].
For instructions on how to manage cookies in your specific browser, visit your browser's help centre:
6. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the operation of these cookies. We encourage you to review the privacy policies of these third parties to understand how they use your data.
7. Legal Basis for Processing
We use cookies on the following legal bases:
- Strictly necessary cookies — legitimate interests (Article 6(1)(f) UK GDPR) to enable the functioning of our website and services;
- All other cookies — your consent (Article 6(1)(a) UK GDPR), obtained through the cookie banner before any non-essential cookies are placed.
8. Contact Us
For any questions about our use of cookies, please contact:
- Email: [email protected]
- Address: Arrival, 1 Hardman Square, Manchester, M3 3EB
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.