Utilities & Bills
Questions about your specific utilities, billing, and supplier issues.
First, check whether you've submitted a recent meter reading to your supplier. Estimated bills based on previous occupiers' usage are common and can be significantly wrong. Submit an actual reading through your supplier's app or website, and it will correct your balance.
Arrival Plus subscribers get an annual tariff review where we identify if a switch would save money and handle the process. If you're on Basic and want to switch, you can do so directly with your supplier or through a comparison site. Your direct debit mandate updates automatically when a switch completes.
Council tax is billed by your local council, typically in 10 monthly instalments (April–January). Arrival registers you and sets up a direct debit with your council. Your band and annual amount are set by the council based on your property — not something Arrival controls. Read our guide to council tax bands for more.
Water is fixed by region. In Greater Manchester, your supplier is United Utilities. In West Yorkshire, it's Yorkshire Water. These can't be switched — they're regional monopolies regulated by Ofwat.
Contact your broadband supplier directly — their technical support team handles fault diagnosis and engineer visits. Your supplier's number is in your Arrival account under Utilities > Broadband. For Arrival Plus subscribers, we can raise the fault on your behalf if preferred.
If you receive correspondence from a supplier you didn't choose, it may be from the previous occupier's supplier sending a closing notice, or a default supplier for properties without a registered account. Contact us at [email protected] with the details and we'll help clarify.